Reference

The Data We Keep On You

This page sets out the account and wallet data we hold when you open an account, deposit through bKash, Nagad or Rocket, and move between the lobby and your wallet on a phone.

Mobile number and nameTransaction referencesSession cookiesWritten data requests
aek444 The Data We Keep On You
REACHING OUR DESK

Reaching aek444 About Your Data

Privacy questions move faster when they reach the right place. Chat handles the small things: a number that changed, a cookie prompt you keep seeing, a sign-in code that never arrived. Anything that needs a record pulled — a copy of your data, a correction, an account closure — is better in a written ticket, because you get a reference to follow. Our Bangladesh desk replies in English and answers requests in the order they arrive. Have your registered mobile number ready; it is the first thing an agent checks before touching your file.

Live chat in your account Open the chat panel while signed in. We ask for your registered number first so the agent can pull your file without you repeating payment references you have already sent.
Written request desk Longer asks — a copy of your records, a deletion, a name correction — go better in writing. Send through the contact form and keep the ticket number our reply carries.
Wallet reference checks If a deposit reference looks wrong, bring the bKash, Nagad or Rocket transaction ID. That number is what lets us find the record on your account wallet and correct it.
HOW WE HANDLE

Cookies, Logins And Retention Rules

Cookies do a small, visible job. A session cookie keeps you signed in as you move between the lobby and your wallet; a preference cookie remembers your language and layout. Clear them in your browser whenever you like and you simply sign in again. Sign-in sends a one-time code to your registered number, so a stolen password alone will not open the account. Transfer records stay for the period our payment partners and local rules require. If your profile carries a wrong spelling or an old number, write in and we check the change against your document before editing the file.

Cookie scope Session and preference cookies only. Clearing them in your browser signs you out and resets the layout — no wallet record is affected by that action, and no setting is lost from your account.
Sign-in codes Every sign-in needs a one-time code sent to your registered number. Lost the phone? The written desk handles the swap, and the older session ends the next time you open the lobby.
Retention window A completed transfer keeps its rail reference for as long as our payment partners and local rules require. Everything else is dropped once the reason for holding it has passed.
Correcting your file Wrong spelling, a number you no longer use, a wallet you have retired — send the change with a document and we edit the record after the check, then confirm in writing.

Questions About Your Data Rights

These are the ones our desk fields most, answered the way we would answer them in chat. If yours is not here, the contact form is the quickest route — one message, your registered number and a clear ask. We never need your password, and no agent will ask for a bKash PIN or a Nagad OTP. Treat any such request as fraud and report it to us.

Your mobile number, the name tied to it, a password hash and the wallet you picked — bKash, Nagad, Rocket, Upay or Bank Transfer. Gameplay logs follow once you start using the lobby.

Only with the rail completing your transfer, a partner checking a document, or a lawful request we must answer. We do not sell data or hand your number to marketing lists.

Send a written request from the contact form using your registered number. We confirm it is you, then send what we hold on your account and your wallet activity.

Yes, ask us to close it. Transfer records stay while our payment partners and local rules require them, and the rest is deleted. Your local law may set a minimum period.

Two kinds. A session cookie keeps you signed in and a preference cookie remembers your language and layout. Clearing them in your browser signs you out and resets the layout.

It can. Access depends on your local law and eligible regions, and data rights differ by country. Tell us which rule applies to you and we work from that one.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.